1. Right to Withdraw ✔ You have 7 calendar days (from receipt of the product) to request a return or exchange without the need for justification, in accordance with the CDC (Art. 49). 2. Conditions for Exchange/Return ✅ Product in perfect condition:
• It must be in its original packaging, without damage or signs of use.
• Accessories must be included.
❌ We do not accept:
• Personalized items (e.g., custom prints).
3. How to Apply
1. Go to "My Account" > "My Orders" on the website or contact us by:
• Email: acervomorada@gmail.com(mailto:acervomorada@gmail.com)
• WhatsApp: (11) 96649-0936
1. Please provide: order number, reason for exchange/return and photos of the product (if necessary).
4. Costs 🔄 Exchange for another product:
• Free shipping (if there is a difference in value, the customer pays or receives credit).
💸 Return by refund:
• Full amount via the same payment method (within 5 business days after receiving the product).
• Return shipping: Paid by the store (if the product is defective or there is an error in the order).
5. Deadlines ⏳ Processing: Up to 3 business days after receiving the product. 📦 Shipping of the new item: Up to 5 business days (for exchanges). 6. Defective Products 🔧 If the item has manufacturing problems within the legal warranty (90 days):
• We offer immediate repair, exchange or refund.
• We cover all shipping costs.
